Galpin Honda
Damn they have taken care of us! Lindy had driven her 1985 Honda CRX for years and years and years and years, to the point where finding replacement parts had become difficult. She got the last so-and-so, then the next-to-last such-and-such in the world for that model. A man offered to buy her car so he could rebuild it, and she warned him of the problem. He wanted it anyway. She sold it and we went to Galpin to get a new Honda, not just any Honda but a Honda Fit. I don't remember all the selling points, but there was more usable room in it than in some RVs and it had ten cup holders. Galpin Honda made buying that car so pleasant we damn near floated out of the lot. We owned it - in the sense that one owns a car that one will be paying off forever - for about eleven months, I think, then Galpin Honda sent us a letter offering to move us up to a new Honda Fit for damn near the same cost per month. We accepted, and owned - same caveat - that car for a few weeks, or that's what it felt like. A woman who had celebrated her birthday a little too vigorously crashed her car into ours, and drove it into the car parked in front of us, and drove those two into the next car parked in front of them. This was not much after 2:00 am on a Sunday, so no one got hurt, but our Fit was totaled. Oh man! Sometimes it seems like insurance companies piddle around and piddle around settling - we waited six months. We rented a car the first month, and the cost was amazing. Galpin Honda heard about that and loaned us a vehicle. Yes, loaned us a vehicle for five months! I had never heard of such a thing. Then when we finally had insurance money and could afford to buy a new vehicle, they once again made it such a pleasant experience that we felt like brand new customers again! We certainly felt that way. So yes, Galpin Honda, thank you for customer service way beyond reasonable expectations. We salute you!
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